Cancellation policy

A booking request is held for the partner to review. Nothing is charged by The Salty Edge when you send it.

Unpaid requests can be canceled in the app (if you have an account) or by emailing tsnsupport@teamsaltynative.com. The partner can also decline before you pay.

After you pay by card, refunds go through Stripe automatically when they are allowed:

• Weather: the partner or captain marks the trip as a weather cancel. You get a full refund. The forecast on the site never cancels or refunds a trip by itself.
• Guest cancel: full refund if you cancel within 72 hours of payment. After that window, ask the partner or write support.
• Partner cancel: if the operator cancels a paid trip, Stripe refunds the guest.

Card disputes and fraud are not auto-refunded. Stripe Radar reviews payments; a chargeback is handled by the platform in Stripe, not as a guest cancel.

Guests pay the trip total plus The Salty Edge 12% service fee. Partners receive the listed trip total. Optional instant captain payouts take 1.5% from that captain’s payout only.